Services
Operational Duties
- Conducting weekly site visits and compiling bi-weekly site reports to the Board
- Actioning all points as per the Site Report
- Obtaining competitive quotes from service providers
- Monitoring of work performed and verification of invoices from external providers
- Managing the appointed service providers according to their service level agreements
- Overseeing garden maintenance and security company
- Ensure that service providers work in line with SLA’s
- Assessment of preferred suppliers (plumbers, electricians, pool service, garden services, etc.)
- Meet with contractors onsite as and when required
- Purchase and distribution of consumables
- Imposing of penalty levies through the appointed Managing Agent as per the registered Rules
- Assistance in executing the approved 10-year maintenance plan – in the case of a Body Corporate
- Addressing emails received within 24 hours
- After-hours emergency number – available to all owners and residents
Administrative Duties
- Processing of Access- and Movement Control forms between residents and the appointed security company
- Processing of pet registration applications
- Assisting owners / complex with the processing of insurance claims
- Compiling conduct letters as and when required as well as the enforcement of penalty levies as per the approved Rules
- Managing of Clubhouse Bookings
Meetings
- Attending of Board meetings for feedback on operational aspects related to the scheme
- Attending of Annual General Meetings (AGM) / Special General Meetings (SGM)
- Actioning of operational related points logged at the trustee meetings